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Employees First, Customers Second: Turning Conventional Management Upside Down

Department of Management public lecture

Differentiation is crucial to maintaining and growing market share. But many organisations lack the courage to look inwards and discover exactly what their competitive advantage is and change accordingly. However, 5 years ago the Delhi-based IT Service provider HCL Technologies started on a change journey that identified exactly where their strengths and weaknesses lay and culminated in an entirely new management philosophy and organisational culture - one in which, for example, employees are not only accountable to managers but managers are accountable to employees. In this session Vineet Nayar explains the reasoning and methodologies and the dramatic impact the philosophy has had on company results.

Vineet Nayar is Chief Executive Officer and whole time Board Director of HCL Technologies Ltd. (HCLT), one of the world's fastest-growing information technology services company, and author of Employees First, Customers Second: Turning Conventional Management Upside Down. He is one of the founding members of the Asia Gender Parity Group at World Economic Forum (WEF) and has also established a non-profit organization called SAMPARK in 2004.


Vineet Nayar | talks


Date and Time:

9 November 2010 at 6:30 pm


1 hour 30 minutes



Sheikh Zayed Theatre
New Academic Building
London School of Economics and Political Science

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Organised by:

London School of Economics & Political Science
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Available from:

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